One platform across the shopper journey.
Ergo brings customer-facing experiences and the operating tools required to run a modern mall engagement programme together.
01 Loyalty & Rewards
Build loyalty around real customer behaviour.
Configure earning rules, eligible purchase bills, points, tiers, benefits and reward operations around your mall's programme.
- Configurable earning rules, eligibility and tier qualification
- Bill-based loyalty through approved customer channels
- OCR-assisted bill capture and review paths for exceptions
- Points, benefits, reward catalogues and voucher operations
- Role-based adjustments, reversals and customer support workflows
02 Customer Experience & Engagement
Make the digital experience useful throughout the mall journey.
Give customers useful ways to discover stores, brands, offers, events and destination information before, during and after a visit.
- Store, brand, category and destination discovery
- Offers, promotions, events and timely updates
- Search across supported destination content
- Navigation and location-aware journeys where data, permissions and scope support them
- Selected Android, iOS, web/PWA and approved conversational journeys
03 Control & Insight
Give marketing and operations teams direct control.
Use one role-based administration platform to manage customer engagement, loyalty and day-to-day programme operations.
- Stores, events, offers, campaigns, advertisements, banners and destination content
- Loyalty configuration, rewards and approved operational actions
- Customer information and activity for support and approved exceptions
- Role-based access for marketing, operations and administration
- Reporting configured around agreed KPIs, workflows and stakeholder needs
Start with what matters. Expand in controlled phases.
Discovery defines the right scope, sequence, integrations and customer journeys for your destination.
Start a discovery conversation